Job Task Analysis Case Study Assignment Help

Job Descriptions

Title: Sales Representative Department: Sales Department Report to: Sales Manager Job Objective: Responsible for developing sales in the assigned market. Responsibilities: Develop sales; maintain sales record of daily activities, attract customers for offerings, meeting the sales targets on monthly basis etc.

Relationship and Roles Internal and External Coordination: Develops and maintains regular contacts with clients Interact and cooperate with all employees, fulfills the sales targets on monthly basis etc. Job Specifications: No experience, ability to interact with people, understanding of market and customers. Title: Customer Service Executive Department: Marketing Department Report to: Customer Service Manager Job Objective: Responsible for handling all types of customer queries in the given location (Burrow & Bosiljevac, 2011). Responsibilities: Responsible for developing customer relationship and retain customers. Relationship and Roles Internal and External Coordination: Develop and maintain required patience with clients, Handle customer queries smoothly, Interact with customers to ensure revisit Job Specifications: No Experience, Good communication skills, Understanding of customer and willingness to interact with customers and handle their daily queries. Common Task Following are several common tasks listed for the two job positions of sales representative and customer service executives for entry level positions: Handle Customer Queries: In sales representative position and customer service executive job, people are required to handle queries of customers. Understanding of customers and market: Both sales representative and customer service executive should have good understanding of customers and market to develop a good impression in first meeting (Gibson-Odgers, 2007). Willingness to interact with customers:  Sales representative and customer service executive should have willingness to interact with customers to develop a healthy setting. Behavioral Objectives

• To demonstrate good interactive skills
• To show social behavior
• To be able to demonstrate effective communication skills (Gibson-Odgers, 2007).
• To show politeness and gentle gesture

Job/Task Analysis Title: Customer Service Executive Department: Marketing Department Report to: Customer Service Manager Job Objective: Responsible for handling all types of customer queries in the given location. Responsibilities: Responsible for developing customer relationship and retain long term customers by providing required information on time in an effective manner. Relationship and Roles Internal and External Coordination

• Develop and maintain required patience with clients
• Handle customer queries smoothly and Interact with customers to ensure revisit

Job Specifications

• No Experience and Good communication skills
• Understanding of customer and market conditions (Gibson-Odgers, 2007).
• Willingness to interact with customers and handle their daily queries

Organizational Situation The organization will benefit from customer service executive job in terms of increased customer visit due to query handling. It will also help the organization to manage the time, otherwise wasted due to lack of sufficient customer service executives in stores. Furthermore, it will also help the organization to resolve the issues of customers, who are frequent buyers and seek new information at every purchase during their visit (McClain & Romaine, 2006). This job will also assist the organization to get over the situation of competition that is created due to insufficient workforce. Along with this, this job position will also provide a chance to the organization to retain its customers that will help in addressing the competition. Opportunities There are various opportunities to provide training to the customer service executive (CSE). On the job training can be given to the CSE. Classroom training can be also offered to the CSE to ensure understanding of basic tasks and rules. It will help in developing knowledge of guidelines and rules needed to handle queries of customers in a call center position. Furthermore, case study analysis training can be also given to develop understanding of project related customer queries that are common in a call center.

References Burrow, J.L. & Bosiljevac, J. (2011).  Marketing. (3^rd ed). Cengage Learning. Gibson-Odgers, P. (2007). The World of Customer Service. (2^nd ed). Cengage Learning. McClain, G.R. & Romaine, D.S. (2006). The Everything Managing People Book: Quick And Easy Ways to Build, Motivate, And Nurture a First-rate Team. (2^nd ed). Everything Books. Assignmenthelpexperts.com is the most popular website for solving Business Strategy Assignment Help  and business assignment help with affordable prices. Our assignment writes have masters and Ph.D degrees from the international universities of Australia, UK and USA. Our Strength:

• Experienced, trusted writers and editors
• 15 Years experience of writing assignments
• Always deliver the paper before the deadline
• Can do very short deadline works
• Affordable prices and 100 percent money back guarantee

So don’t wait? Please your order with us and also avail group assignment help offers with us