Conflict Management Assignment Help | Conflict Management Strategy Assignment Help
Conflict occurs when people perceive due to disagreement, there is a threat to their needs, interests or concerns. Conflict is a normal part of organization life and it provides various opportunities for growth through improved understanding and insight. In this, a full conflict management strategy and processes to support this strategy will be discussed. Along with this, conflict management strategies, strategies to deal with conflict, overall conflict management process and conflict mediation process if conflict cannot be resolved internally will be discussed. If you are looking for conflict management assignment Help or conflict management strategy assignment help then you are at right place. Our Australian and US based assignment writer will provide you best and original assignment help in conflict management assignment help.
Conflict management strategy
Conflict management is the practice of recognizing and dealing with disputes in a rational, balanced and effective way. It is implemented within a business environment that involves effective communication, problem resolving abilities and good negotiating skills to achieve organizational goals. When more than one person is involved in any situation, conflicts can arise. The causes of conflict are related to philosophical differences and divergent goals to power imbalances. There are various strategies for managing conflicts such as accommodating, avoiding, collaborating, compromising and competing. With the help of these strategies, managers can better deal with conflicts.
For avoiding the conflicts, it is important to solve any minor problems, because small problem can eventually become a major reason of conflicts. Along with this, people should never discuss any problem separately with individuals as the other person might feel neglected. Effective communication medium is also important so, never depends on verbal communications. Transparency should be maintained at all levels and superiors must be easily available to the subordinates to avoid confusions. Along with this, it is important to develop the habit of using planners to avoid forgetting important dates and tasks that helps to avoid conflicts.
Strategies to deal with conflicts
The avoidance strategy helps to avoid conflict situation. By ignoring or avoiding the conflict, people can resolve the problem without a confrontation . Avoiding is a profitable conflict management strategy in various situations such as after the dismissal of a popular but unproductive employee, because hiring of a more productive replacement for the position soothes much of the conflict.
Accommodating: The accommodating strategy helps to evade the conflict entirely. This style is used in delegating controversial decisions, accepting default decisions, and not wanting to hurt anyone’s feelings. It can be useful when victory is impossible, controversy is trivial, or when someone else is in a better position to solve the problem. At the same time, this is a weak and ineffective approach in many situations.
Collaborating: Collaboration works by integrating ideas of multiple people. It helps to find a creative solution that is acceptable to everyone. Collaboration is not useful in all conflicts. In a collaborative style, people try to meet the needs of all involved people. These people can be highly assertive but unlike the competitor, they cooperate effectively and acknowledge that everyone is important. It is useful to bring together a variety of viewpoints to get the best solution.
Compromising: This strategy calls for both sides of a conflict to establish an acceptable solution. This strategy is useful when both parties have equivalent power. Business owners use compromise during contract negotiations with other businesses when each party stands to lose something valuable, such as a customer or necessary service. Compromise is useful when the cost of conflict is higher than the cost of losing ground and when equal strength competitors are in same contracts.
Competitive: Competition operates as a zero-sum game in that one side wins and other loses. The competitive strategy works best in a limited number of conflicts such as emergency situations and a decision needs to be make fast. Business owners benefit from holding the competitive strategy in reserve for crisis situations such as pay cuts or layoffs.
Conflict Management process
The conflict management process is useful for effectively managing conflict at workplace or other situations a negotiated solution is required. These steps won’t guarantee an agreement, but they can improve the likelihood that the problems can be understood, solutions explored, and a negotiated agreement can occur within a constructive environment. They provide useful strategies to consider that reduce the impacts of stress, fears and surprise factors involved in dealing with conflict. These steps are as follow:
Understand the situation: In the first, it is important to understand the situation of conflict that is presented by others. After that, it is important to investigate both sides of the issue.
Acknowledge the problem: Acknowledging the frustration and concerns is an important step in resolving the conflict. So, it is important to acknowledge the problem and frustration of both parties. It may be a small issue for someone and major issue with another.
Be patient and take time: It is important to take time to evaluate all information, because “Haste makes waste,” has more truth in that situation. A too-quick decision can be harmful when it turns out to be wrong decision and further alienating the individual involved.
Focus on the problem, not the individual: At workplace, some people are known as problematic individual, but it is important to avoid this perception about individuals. So, focus on identifying and resolving the conflict and after careful analysis determine the problem.
Keep the communication open: The main goal of conflict resolution is to resolve the issue between both parties. It is important to allow both parties to express their viewpoint for sharing their perspective to identify the problem and solve conflicts.
Act decisively: For conflict resolution, it is important to give time to gather information; talk with all the parties involved and review all the circumstances to make decision and act. This complete process is important for solving conflicts.
Conflict mediation process
Conflict mediation is a process where a neutral third-party acts as a facilitator to assist in resolving a dispute between two or more parties. It is a non-adversarial approach to conflict resolution in that the parties generally communicate directly. The steps of this process are:
Opening Remarks by the Mediator: In the first stage, it is important to make introductions and describe the role of mediator. After that, set the agenda and timeframe for the meeting.
Define Ground Rules: Along with this, it is important to use basic rules of organizations in conflict mediation meeting and get agreement from all parties to follow ground rules.
Statement of the Problem by All Parties: In this, all parties have opportunity to tell their problem uninterrupted that helps to obtain more information for mediator.
Information Gathering: In this, mediator asks open-ended questions, listen facts and feelings and analyze the problem in depth.
Problem Identification: Mediator looks for common goals between the parties and he tries to settle issues in a proper settlement with a less controversial issue.
Generate Options: Mediator can generate various options and negotiations according to needs of the parties. Typical options include Hypothetical Scenarios, Caucus where the mediator proposes scenarios and invites the participants to modify it until agreement.
Agreement: The mediator listens for identifying problems and solutions from both parties. After that, the mediator proposes a brainstorming session with all parties to come to a best solution. If all parties are satisfied, there is agreement on the solution. The mediator reinforces & recaps the solution and it is important that all parties must agree on this agreement before implementation.
On the basis of above discussion, it can be concluded that conflicts are common when two or more people involved in a single work or working together. So, it is important for organizations to manage conflicts with appropriate strategies like avoiding, accommodating, compromising, collaborating and competing. With the help of these strategies, conflicts can be solved at the workplace. For supporting these strategies, a process is followed by managers or organizations including various steps such as understand the problem, acknowledge the problem, take time, open communication and act decisively. If the conflicts are not solved internally, a mediator is used to solve the conflicts with an appropriate process.
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