Waffle Customer Service Case Study Assignment Help
Waffle House’s Customer Service Policy
As per the company’s customer service policy, the company focuses on the people both the associates and customers. In customer service, Waffle House provides quality products and services. It means the company is serving quality food at a great value. Waffle House restaurant provides friendliest service in town. Additionally, the company also focuses on customer service with a short order concept and, true to its founding beliefs, shared the ownership generously with management. Waffle House restaurant also provides guests with a unique and comfortable dining experience. In this customer service policy, Waffle House songs and associates provide customers heartfelt greeting when they walk through the door. This policy is also inspiring from urban myths that help each restaurant to open 24 hours a day and 365 days of the year (Christmas Offer With 50% off All Assignment). Hence, the Waffle House’s Customer Service Policy is effective in terms of price, quality and customer satisfaction.
Waffle House’s Mission Statement
Waffle House mission statement is “Our mission is to deliver a unique experience to our customers through delivering great food, friendly, attentive service, excellent price and a welcoming presence”. Hence, according to the company’s mission statement, Waffle House restaurant is providing good quality products and service to the customers at excellent prices (pricing marketing mix assignment help).
About Waffle House
Waffle House is a restaurant chain with over 1600 locations found in 25 states in the United States. Waffle House was opened on Labor Day weekend in 1955. It is perceived and founded by Joe Rogers Sr. and Tom Forkner. Waffle House menu offers a variety of foods, with a breakfast focus and features signature meals along with America’s best brands (Market Analysis Assignment Help). The taste, quality and portions of the meals ensure customers receive a great value for their money. Menu favorites include Bert’s Chili and Lib’s Patty Melt along with hash browns served eight different ways. Waffle House operates more than 1,500 Restaurants Company and franchisee owned.
Customer Comments
Customers have many views about Waffle House that they feel better to spend time over there. In addition, one of the customers appreciated the support of Waffle House restaurant and felt welcome & embraced by the Waffle House family. Like, Waffle House generously agreed to allow our cadets to have a carwash at the Newnan, Georgia restaurant and even offered free waffles to all customers who gave a donation to support the students. Apart from this, Gaffney family recently joined their extended family at a Waffle House in Destin, Fl., and the whole crew loved the food and the service offered by the restaurant. This is effective, because with the help of it, the restaurant is providing better customer services at the lower cost to the customer. In addition, as per the Russian customers, Waffle House restaurant is a better place to meet with friends on the weekend and sharing a great, late-night meal. Along with this, it should also be noted down that every customer of Waffle House loves the restaurant (Globalization Assignment Help). So, other companies should focus on this system to increase the profit and value in the global market.