As per today’s technological business environment, there are several types of quality systems & procedures and systems that should have followed by Toyota in order to ensure that faulty automobiles are not delivered to the customers. For example, the company should have focused on the TQM tools properly and effectively (Ratliff, 2003).

 

Along with this, QS-9000 and six-sigma model of quality should have been adopted by the company properly and in a more effective way, because these system ensure that faulty automobi

les are not delivered to the customers. It means they should have used effective quality system based on QS-9000 in accordance with timing requirements established by their customers. At the same time, the company should have also developed TS 16949, because it is the International Quality Management Standard specifically written by the Automotive Industry. By using this system, Toyota could be able to improve risk management through greater consistency and traceability of products and services. Apart from this, they should have focused on the process approach to quality and proactive approach to customer satisfaction to ensure that faulty automobiles are not delivered to the customers.

 

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